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NATIONAL CERTIFICATE
TRAVEL OFFICE PROCEDURES N
28 MAY 2019
This marking guideline consists of 13 pages.
MARKING GUIDELINE
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MARKING GUIDELINE -2-
TRAVEL OFFICE PROCEDURES N6
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SECTION A
QUESTION 1
1.1 Yes.
Any company can be a great target market for business travel, however
employees from larger companies will travel more frequently and require
more travel arrangements, thus ensuring a better income and stable return
business.
Marker to interpret learners answer. (4)
1.2 Meetings
Conferences
Events
Seminars
Branch visits
Training
Workshops
Branch office visits (Any 5 × 1) (5)
1.3 STEP 1: Business travel happens more often than leisure travel
Because business travel happens more often, the travel agency receives
more commission because of the frequency of reservations for that
specific company.
STEP 2: Business travellers are not flexible regarding time
Therefore, if the reservations are for a specific time and all the cheaper seats
have been booked, the travel agent is forced to make the reservation at a
more expensive price, which again increases the source of income
through commission.
STEP 3: The location of the hotel is important
Because business travellers normally stay in hotels close to the CBD those
hotels normally cater for the business travellers specifically and the rate
charged is more expensive.
STEP 4: Business trips are shorter than leisure holidays,and therefore more
costly because some rates become cheaper the longer one books in
advance and sometimes includes, for example 7 day specials, for which
business travellers do not qualify.
STEP 5: Little or no sightseeing
Although business trips normally do not include sightseeing, it is becoming
more common to conclude deals at places of interest. Business travellers
nowadays try to include some leisure in their trips to make the trips more
bearable, which obviously have an impact on the cost of the trip.
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STEP 6: Business travel is expensive
Because they normally travel in Business Class and stay in 5-star hotels,
the agency earns more commission.
STEP 7: Business travellers have special needs
Extras, like laundry services, late night meals and access to a gymnasium,
which business travellers might need, are normally not included in the trip
and is an extra cost to the client.
(It is very important that the markers do not look for the exact words when
marking. Students cannot recall exact words. Marks should be allocated if the
meaning of the answer is the same as that of the marking guideline.) (7 × 3) (21)
[30]
QUESTION 2
2.1 Incentive travel is when employees are rewarded for hard work by offering
the winner(s) of the programme a paid holiday.
(3)
2.2 It motivates staff
It reduces absenteeism
It contributes to company goals being met
It contributes to an increase in productivity
It contributes to the enhancement of the company image (Any 4 × 1) (4)
2.3 Markers to interpret candidates' answers for correctness. Answers can
include the following companies.
EASY TO INTRODUCE DIFFICULT TO INTRODUCE
Banks Hotels
Vehicle sales Accommodation establishments
Manufacturing companies Service companies
Insurance companies
Brokerage firms
Food retailers
Motor companies
Import and export companies
Mining companies
Universities and colleges
(3 + 3) (6)